Showroom Host / Administrator ( Casual hours)

Job Title: Casual hours, Showroom Host / Administrator
Location: Stoke-on-Trent & Crewe Showrooms
Salary: £12.71 per hour
Working Hours: Casual, Flexible
Start Date: Immediate

About the Role

We are looking for a friendly, professional, and flexible Showroom Host / Administrator to join our team on a temporary, part-time basis. This role is to provide cover for sickness, annual leave, and busy periods across our Stoke-on-Trent and Crewe showrooms.

As the first point of contact for our customers, you will play an important role in delivering an excellent customer experience while supporting the day-to-day administration of our busy dealerships. Flexibility is essential, as shifts will be scheduled across seven days, with working hours between 9:00am and 5:30pm.

Your Role

• Welcome customers into the showroom with a friendly and professional approach.

• Signpost customers to the appropriate department or member of the team.

• Answer and direct incoming telephone calls efficiently.

• Support the showroom with general administrative duties.

• Ensure the reception and customer areas remain clean, tidy, and welcoming.

• Assist the sales and aftersales teams with administrative tasks as required.

• Provide excellent customer service at all times.

• Maintain accurate records and follow company procedures.

What We Offer

• £12.71 per hour.

• Flexible working hours to suit business needs.

• Opportunity to gain experience within a successful automotive retail group.

• Friendly and supportive working environment.

• Variety in your role, working across two dealership locations.

• Immediate start available.

About You

• Previous customer service or reception experience is preferred.

• Excellent communication and interpersonal skills.

• Confident using telephones and basic computer systems.

• Well organised with strong attention to detail.

• Professional, approachable, and reliable.

• Flexible and able to work across both our Stoke-on-Trent and Crewe showrooms.

• Available to work varying shifts across seven days, between 9:00am and 5:30pm.

• A full UK driving licence would be advantageous but is not essential.

About Holdcroft

Holdcroft is a leading automotive retail group committed to delivering exceptional customer service and creating welcoming environments for every customer. We value our people and pride ourselves on providing a supportive workplace where colleagues can develop and contribute to our continued success.